Hi, I'm gillian!

I believe in meaningful change that leaves lasting impact.

As a UX designer in the making and hobbyist artist, I'm passionate about creativity with a purpose.

Previously, I was an operations consultant that focussed on improving service design for customers and staff across various industries, spanning from adult and children’s social care all the way through to food manufacturing and transport and logistics. I work best when I know my work is making tangible impact, whether that is hearing direct anecdotes from the teams I work with, seeing the graph move in the KPIs or even seeing my clients excitedly share and repurpose our work to further their visions. I look forward to working in teams where we push one another to succeed in challenging environments, building off each others' expertise to achieve new heights.

I made the shift to UX design to continue my journey to be a positive force on the world, due to its ever-increasing impact on how we operate as a society.

Let's talk design.

My Skills

Aside from my proficiency in standard UX design software such as Figma, I also have experience in coding. For more details, check out my portfolio.

Figma
UX Design
Webflow
UX Design
Balsamiq Wireframes
UX Design
Javascript
Programming
Java
Programming
Python
Programming

Looking for something a little different?

I have 3+ years experience in service design and running operational transformation and change programmes. During this period I also made extensive use of Excel, PowerBI and PowerQuery. For more details, check out my portfolio.

Project management
Project management
Stakeholder management
Project management
Change management
Project management
Team leadership
Project management
English
Language
Mandarin Chinese
Language
Excel, PowerBI, PowerQuery
Other
Clip Studio Paint
Illustration

My Journey

Born and raised in Auckland, New Zealand, I completed my undergraduate studies at the University of Oxford and worked as an operations consultant for 3+ years in London. I'm now studying to complete my Masters in Interaction Design and Electronic Arts at the University of Sydney.

Current
2024 — 2025 (est.)
|
University of Sydney
|
Sydney, Australia
Masters in Interaction Design and Electronic Arts
  • Achieved all HD in first semester (currently in second semester)
    • 2024
    2022 — 2024
    |
    Newton Europe
    |
    London, United Kingdom
    Senior Operations Consultant
  • Led a team of three to design and deliver £4m annualised cost-saving solution in a London Borough adult social care service.
  • Identified £3m annualised cost saving in a top 10 UK grocer through process mapping and data analysis.
  • Advised on robustness of savings plans in £1.4b council MTFP through identification of risks and challenging resource allocations.
    • 2022
    2020 — 2022
    |
    Newton Europe
    |
    London, United Kingdom
    Operations Consultant
  • Reduced delays in short-term adult social care service by identifying key risk and leveraging senior clients to effectively reallocate resources.
    • 2020
    2017 — 2020
    |
    University of Oxford
    |
    Oxford, United Kingdom
    Bachelor of Arts (Honours) in Philosophy, Politics and Economics
  • Final Grade: Upper class second (2:i)
  • Competed in varsity for the university badminton team
    • 2017
    2014 — 2017
    |
    Auckland International College
    |
    Auckland, New Zealand
    International Baccalaureate
  • Final Grade: 41/45
  • Higher Levels: Physics, Visual Art, Economics
  • Deans list: 3/4 semesters

    • Let's work together

    Interested in knowing more? Feel free to get in touch by filling in the contact form below or connect with me directly via LinkedIn!

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    Gillian Xie

    Design and content © 2025 Gillian Xie