Gillian Xie
As a UX designer in the making and hobbyist artist, I'm passionate about creativity with a purpose.
Previously, I was an operations consultant that focussed on improving service design for customers and staff across various industries, spanning from adult and children’s social care all the way through to food manufacturing and transport and logistics. I work best when I know my work is making tangible impact, whether that is hearing direct anecdotes from the teams I work with, seeing the graph move in the KPIs or even seeing my clients excitedly share and repurpose our work to further their visions. I look forward to working in teams where we push one another to succeed in challenging environments, building off each others' expertise to achieve new heights.
I made the shift to UX design to continue my journey to be a positive force on the world, due to its ever-increasing impact on how we operate as a society.
Aside from my proficiency in standard UX design software such as Figma, I also have experience in coding. For more details, check out my portfolio.
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I have 3+ years experience in service design and running operational transformation and change programmes. During this period I also made extensive use of Excel, PowerBI and PowerQuery. For more details, check out my portfolio.
Born and raised in Auckland, New Zealand, I completed my undergraduate studies at the University of Oxford and worked as an operations consultant for 3+ years in London. I'm now studying to complete my Masters in Interaction Design and Electronic Arts at the University of Sydney.
Achieved all HD in first semester (currently in second semester)
Led a team of three to design and deliver £4m annualised cost-saving solution in a London Borough adult social care service.
Identified £3m annualised cost saving in a top 10 UK grocer through process mapping and data analysis.
Advised on robustness of savings plans in £1.4b council MTFP through identification of risks and challenging resource allocations.
Reduced delays in short-term adult social care service by identifying key risk and leveraging senior clients to effectively reallocate resources.
Final Grade: Upper class second (2:i)
Competed in varsity for the university badminton team
Final Grade: 41/45
Higher Levels: Physics, Visual Art, Economics
Deans list: 3/4 semesters
Interested in knowing more? Feel free to get in touch by filling in the contact form below or connect with me directly via LinkedIn!
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