Gillian Xie
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Service Design
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Project Management
Prioritising independence in rehab
Project Info
Project year
2022
Client/Organisation
London Borough of Lewisham
Location
London, United Kingdom
highlights
Led a team of three to design and deliver a £4m annualised cost saving solution to a London Borough social care service.
Reduced delays in service by 20% through a reallocation of resources and development of new performance tracking tool.
Coached clients in performance management skills and techniques as well as upskilled management on use of digital dashboards.